Responsible Gaming

36 Vegas offers the following safer gambling options.

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Deposit limits, Net Deposit limits, Loss Limits, Session Limits, Cooling off periods, Self Exclusion, GAMSTOP exclusion, Product restrictions.

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Deposit Limit.

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The Deposit limit limits how much you can deposit per day, week or month.

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Net Deposit Limit

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The Net Deposit Limit sets how much you can deposit per day, week, and month, but also considers withdrawals made in that time frame. So, if you have a Net deposit limit of £100 and deposit that and then withdraw £200, you can deposit £200 within the limit set.

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Loss Limit.

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A loss limit is set for how much you can lose per day, week, or month on our site. This will stop anyone from betting past the amount they wish to within the time frame set.

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Session Limit (Reality Check)

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The session limit can be set from 1 minute to 6 hours or set to no reminder. This will give the user a pop-up after the set time, giving them a reality check and alerting them to the time they have spent playing our games.

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Cooling Off Period

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If a player wishes to take a short break from our site, they can request a cooling-off period of 24 hours to 2 months. This will disable the user's account and prevent them from logging in to play the games we offer.

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Self Exclusion

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Self-exclusion is for when a user wishes to take a longer break from our site. This break can be from 6 months to 5 years and will work the same way as the cooling-off period.

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GAMSTOP

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GAMSTOP exclusion is a national database that customers can sign up to block them from using any online gambling site that offers this service. The limit is 6 months, but it can be up to 5 years.

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Product Restrictions

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Users can request a product restriction that will prevent them from using either our live casino+virtuals or our live sports betting services.

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We also advertise multiple self-help websites on our site. These can be accessed by clicking on the logo of the site.

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GAMSTOP, Gamcare & Gambleaware

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GAMSTOP is for self-exclusion from all online casinos within the UK

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GamCare & Gamble Aware are websites for getting support with any gambling-related harm you may be experiencing

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Customer support

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All our staff are trained to assist with any gambling-related harm a customer may be experiencing and to provide support so that customers may find support tools to assist them. This can be through live chat, phone calls, or emails.

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Our staff will direct customers to self-help sites such as GamCare, Gamble Aware, and Gordon Moody Association. Also, any form of self-exclusion can be activated by request through our customer support team.

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